What Our 5-Star Clients Are Saying About America’s Call Center
America’s Call Center: Testimonials
America's Call Center (ACC) has served as our trusted after-hours call service since March 2018. As a premier provider of comprehensive medical call center services, ACC has consistently demonstrated professionalism, reliability, and a commitment to excellence in patient care.
At Baptist Heart Specialists, our team of over 40 board-certified cardiologists is dedicated to providing compassionate, high-quality heart care tailored to the unique needs of each patient. Given the complexity of cardiac care, it is essential that our patients and providers receive prompt and accurate communication, even outside of regular office hours. America's Call Center has been instrumental in ensuring that continuity of care.
We initially partnered with ACC because of their ability to provide customized reporting, a service that our previous call center was unable to accommodate. Since then, they have continued to exceed our expectations, efficiently handling approximately 2,000 calls per month with professionalism and attention to detail. Their team of highly trained agents ensure the highest standards of service excellence.
ACC's commitment to responsive and seamless communication has made a meaningful impact on our operations, enabling our physicians and staff to focus on delivering exceptional patient care. I highly recommend America's Call Center to any healthcare organization seeking a reliable, high-quality physician answering service.
Baptist Heart Specialists
I wanted to personally thank you and your staff for the outstanding level of service provided by America’s Call Center. Your attention to detail and flexibility allowed our firm to register a record viewing audience of over 4,500 participants at 308 conference centers for our television program.
Ad Agency Marketing Program
“The fact that all of your calls are digitally recorded is priceless. If there is ever a call that we have a question on, I can listen to the call by logging into your secure web server or you can look it up and send the actual call to me attached to an email.”
Customer Service Program
“We were amazed with your staff’s handling of our calls. The operator that comes on is both knowledgeable and pleasant and handles the call in a very professional manner. We could not ask for better service!”
Help Desk Client
“We originally had two call centers taking orders but it wasn’t until we consolidated all of our order taking to America’s Call Center that we appreciated the speed and efficiency that you take our orders and still maintain the warm and friendly way with our customers.”
Catalog and Internet Retailer
“You have been taking our orders and handling our customer service for over a year and continue to do it efficiently and flawlessly”
Internet Retailer
“This letter is to express my appreciation for the way that your organization has taken over handling our inbound call volume. I whole-heartedly recommend your organization, and the concept of an outsourced call center, to any small/medium sized catalog/internet retailer such as us.”
Catalog and Internet Retailer
“Your process is so smooth, not to mention extremely cost effective, that outsourcing our functions to ACC was the smartest decision we have made.”
Internet Retailer
“Americas Call Center has taken orders for the past year for our company. They have been very efficient and have done a tremendous job. In December they took hundreds of calls a day. They are always courteous and friendly to our customers. I highly recommend Americas Call Center.”
Catalog and Internet Retailer
“We were amazed with your staff’s handling of our calls. The operator that comes on is both knowledgeable and pleasant and handles the call in a very professional manner. We could not ask for better service!”
Help Desk Client
“We originally had two call centers taking orders but it wasn’t until we consolidated all of our order taking to America’s Call Center that we appreciated the speed and efficiency that you take our orders and still maintain the warm and friendly way with our customers.”
Catalog and Internet Retailer
“You have been taking our orders and handling our customer service for over a year and continue to do it efficiently and flawlessly”
Internet Retailer
“This letter is to express my appreciation for the way that your organization has taken over handling our inbound call volume. I whole-heartedly recommend your organization, and the concept of an outsourced call center, to any small/medium sized catalog/internet retailer such as us.”
Catalog and Internet Retailer
“Your process is so smooth, not to mention extremely cost effective, that outsourcing our functions to ACC was the smartest decision we have made.”
Internet Retailer
“Americas Call Center has taken orders for the past year for our company. They have been very efficient and have done a tremendous job. In December they took hundreds of calls a day. They are always courteous and friendly to our customers. I highly recommend Americas Call Center.”
Catalog and Internet Retailer
“You have been taking our orders and handling our customer service for over a year and continue to do it efficiently and flawlessly”
Internet Retailer
“This letter is to express my appreciation for the way that your organization has taken over handling our inbound call volume. I whole-heartedly recommend your organization, and the concept of an outsourced call center, to any small/medium sized catalog/internet retailer such as us.”
Catalog and Internet Retailer
“Your process is so smooth, not to mention extremely cost effective, that outsourcing our functions to ACC was the smartest decision we have made.”
Internet Retailer
“Americas Call Center has taken orders for the past year for our company. They have been very efficient and have done a tremendous job. In December they took hundreds of calls a day. They are always courteous and friendly to our customers. I highly recommend Americas Call Center.”
Catalog and Internet Retailer
“Your process is so smooth, not to mention extremely cost effective, that outsourcing our functions to ACC was the smartest decision we have made.”
Internet Retailer
“Americas Call Center has taken orders for the past year for our company. They have been very efficient and have done a tremendous job. In December they took hundreds of calls a day. They are always courteous and friendly to our customers. I highly recommend Americas Call Center.”
Catalog and Internet Retailer
Borland Groover
I am writing to recommend the services of America's Call Center. Jacksonville Orthopedic Institute has been a client of theirs for 30 years and we have always been completely satisfied. I have personally worked with America's Call Center in my role as Director of Operations at Jacksonville Orthopedic Institute for 8 years. The staff and management team are very accessible and very responsive to our needs as our practice has grown. The team at ACC understands the needs of our business and has adapted workflows to follow the needs of our practice. JOl is in an area that can have weather related issues, and I appreciate the redundancy and adaptiveness of the team.
They are all team players and provide excellent customer service. I am happy to recommend America's Call Center.
Jacksonville Orthopedic Institute
“The fact that all of your calls are digitally recorded is priceless. If there is ever a call that we have a question on, I can listen to the call by logging into your secure web server or you can look it up and send the actual call to me attached to an email.”
Customer Service Program
“We were amazed with your staff’s handling of our calls. The operator that comes on is both knowledgeable and pleasant and handles the call in a very professional manner. We could not ask for better service!”
Help Desk Client
“We originally had two call centers taking orders but it wasn’t until we consolidated all of our order taking to America’s Call Center that we appreciated the speed and efficiency that you take our orders and still maintain the warm and friendly way with our customers.”
Catalog and Internet Retailer
“You have been taking our orders and handling our customer service for over a year and continue to do it efficiently and flawlessly”
Internet Retailer
“This letter is to express my appreciation for the way that your organization has taken over handling our inbound call volume. I whole-heartedly recommend your organization, and the concept of an outsourced call center, to any small/medium sized catalog/internet retailer such as us.”
Catalog and Internet Retailer
“Your process is so smooth, not to mention extremely cost effective, that outsourcing our functions to ACC was the smartest decision we have made.”
Internet Retailer
“Americas Call Center has taken orders for the past year for our company. They have been very efficient and have done a tremendous job. In December they took hundreds of calls a day. They are always courteous and friendly to our customers. I highly recommend Americas Call Center.”
Catalog and Internet Retailer
“We originally had two call centers taking orders but it wasn’t until we consolidated all of our order taking to America’s Call Center that we appreciated the speed and efficiency that you take our orders and still maintain the warm and friendly way with our customers.”
Catalog and Internet Retailer
“You have been taking our orders and handling our customer service for over a year and continue to do it efficiently and flawlessly”
Internet Retailer
“This letter is to express my appreciation for the way that your organization has taken over handling our inbound call volume. I whole-heartedly recommend your organization, and the concept of an outsourced call center, to any small/medium sized catalog/internet retailer such as us.”
Catalog and Internet Retailer
“Your process is so smooth, not to mention extremely cost effective, that outsourcing our functions to ACC was the smartest decision we have made.”
Internet Retailer
“Americas Call Center has taken orders for the past year for our company. They have been very efficient and have done a tremendous job. In December they took hundreds of calls a day. They are always courteous and friendly to our customers. I highly recommend Americas Call Center.”
Catalog and Internet Retailer
“This letter is to express my appreciation for the way that your organization has taken over handling our inbound call volume. I whole-heartedly recommend your organization, and the concept of an outsourced call center, to any small/medium sized catalog/internet retailer such as us.”
Catalog and Internet Retailer
“Your process is so smooth, not to mention extremely cost effective, that outsourcing our functions to ACC was the smartest decision we have made.”
Internet Retailer
“Americas Call Center has taken orders for the past year for our company. They have been very efficient and have done a tremendous job. In December they took hundreds of calls a day. They are always courteous and friendly to our customers. I highly recommend Americas Call Center.”
Catalog and Internet Retailer
“America's Call Center has taken orders for the past year for our company. They have been very efficient and have done a tremendous job. In December they took hundreds of calls a day. They are always courteous and friendly to our customers. I highly recommend America's Call Center.”
Catalog and Internet Retailer
America’s Call Center: Google Reviews
Trustindex verifies that the original source of the review is Google. I highly recommend the team at America's Call Center to take care of your customers. It is a multi-generational business that is continuously evolving to suit their client's needs.Trustindex verifies that the original source of the review is Google. The ‘best’ customer service bar none…! They are literally there 24/7 to handle even the smallest event…Trustindex verifies that the original source of the review is Google. Our company has been working the ACC for many years now. We love the staff and will continue to do business here. Michael is so easy to work with and friendly too! He really makes the process flawless. He is always super helpful, always responds quickly and answers all my questions. Thanks ACC!Trustindex verifies that the original source of the review is Google. I like itTrustindex verifies that the original source of the review is Google. I've been working with this call center for a little over a year now, they meet the needs of my small non-profit quite well, and their pricing is hard to beat. The best part about them is the customer service, anytime I need a change or have feedback I know that I can get ahold of Michael or Barry, and they will fix my issue right away.