America’s Call Center of Choice

At Baptist Heart Specialists, our team of over 40 board-certified cardiologists is dedicated to providing compassionate, high-quality heart care tailored to the unique needs of each patient. Given the complexity of cardiac care, it is essential that our patients and providers receive prompt and accurate communication, even outside of regular office hours. America's Call Center has been instrumental in ensuring that continuity of care. 

We have been extremely satisfied with their attention to quality and professionalism as well as their flexibility in adapting to new technologies and workflows as the healthcare industry has evolved. As the Hospital Desk Manager at Borland-Groover for the past 16 years, I frequently work closely with their staff at all levels. My personal experience has always been positive, especially with regards to the responsiveness of their supervisors and management team.

Jacksonville Orthopedic Institute has been a client of America's Call Center for 30 years, and we have always been completely satisfied. I have personally worked with America's Call Center in my role as Director of Operations at Jacksonville Orthopedic Institute for 8 years. The staff and management team are very accessible and very responsive to our needs as our practice has grown. The team at ACC understands the needs of our business and has adapted workflows to follow the needs of our practice.

I wanted to personally thank you and your staff for the outstanding level of service provided by America’s Call Center. Your attention to detail and flexibility allowed our firm to register a record viewing audience of over 4,500 participants at 308 conference centers for our television program.

“The fact that all of your calls are digitally recorded is priceless. If there is ever a call that we have a question on, I can listen to the call by logging into your secure web server or you can look it up and send the actual call to me attached to an email.”

“We were amazed with your staff’s handling of our calls. The operator that comes on is both knowledgeable and pleasant and handles the call in a very professional manner. We could not ask for better service!”

“We originally had two call centers taking orders but it wasn’t until we consolidated all of our order taking to America’s Call Center that we appreciated the speed and efficiency that you take our orders and still maintain the warm and friendly way with our customers.”

“You have been taking our orders and handling our customer service for over a year and continue to do it efficiently and flawlessly”

“This letter is to express my appreciation for the way that your organization has taken over handling our inbound call volume. I whole-heartedly recommend your organization, and the concept of an outsourced call center, to any small/medium sized catalog/internet retailer such as us.”

“Your process is so smooth, not to mention extremely cost effective, that outsourcing our functions to ACC was the smartest decision we have made.”

“Americas Call Center has taken orders for the past year for our company. They have been very efficient and have done a tremendous job. In December they took hundreds of calls a day. They are always courteous and friendly to our customers. I highly recommend America's Call Center.”