We provide high quality, personalized service, offering 100% US-based agents
America’s Call Center:
Your Premier Partner for Call Center Solutions
America’s Call Center (ACC) is the top choice for customized voice messaging solutions. We specialize in connecting people and businesses across a variety of sectors. Since 1987, we’ve been leading the industry by providing unparalleled excellence in communication services. Whether you need help managing high call volumes, offering superior customer support, or providing emergency notifications, America’s Call Center is your dedicated partner. ACC’s live operators answer calls 24 hours a day, seven days a week, 365 days a year according to our clients’ custom-designed script. We can not only answer your unique office number but provide you with local and 800 numbers to ensure all calls capture the information you need accurately and completely. Our clients represent a wide variety of industries including professional services such as medical and legal professionals as well as retail, construction, government, and hospitality services.
US Based Agents
Advanced Technology and Reporting
Multi-Channel Communication
Instantaneous Notifications
US Department of Homeland Security Telecommunications Priority Service
Secure WEB Access to Client Accounts
Message Delivery
Accurate Statistics
Power Backup
Advanced Technology and Reporting
Our cutting-edge technology provides precise call monitoring, reporting, and real-time analytics. This ensures you always have the insights you need to optimize your communication strategy and customer interactions. Dedicated software designed for setting up and managing on-call schedules for doctors, nurses, and other clients is available, and on-call schedules can be changed directly through our secure web access. Additionally, a client’s website can be programmed for access directly by our operators to update information, eliminating the need for another unique script. With access to your schedule, operators can take calls and make appointments directly into the client’s scheduling system.
Tailored Messaging Solutions
Messages are delivered based on your unique contact preferences with the option to schedule different delivery methods depending on the time of day or the day of the week. Two-way communication allows providers to confirm the receipt of messages, reducing the need for follow-up phone calls. Messages are delivered live or by any electronic means as directed, including text, email, or fax. A summary of all calls can be delivered by fax or email directly to the client at their convenience. Urgent calls (or any calls as directed by the client’s script) can be immediately connected, caller to client or client to provider. For example, a consulting physician can be connected to a primary care physician, or a client waiting for an urgent call from a supplier can be directly connected by our operator. This feature can be enabled on an account-by-account basis.
Multi-Channel Communication
Choose the most convenient communication channel for your business. Receive calls via voice, text, or email and access a complete log for easy review whenever you need it. The ACC website provides access to your messages, managing and changing call schedules, and contacting your directory and recorded messages through our secure web access from anywhere. This service is included at no additional charge.
Instantaneous Notifications
Respond to emergencies or customer queries promptly with our instantaneous email or text notifications. Stay informed and ready to act at a moment’s notice no matter what business you’re in. In addition to listening to calls through the client portal, clients can make temporary and/or lasting changes to their scripts, including providers on call, outgoing text formats, cell phone numbers, and other messaging instructions. Additionally, clients can notify ACC of specific instructions related to specific callers, which will be immediately available to all of our operators.
U.S. Department of Homeland Security Telecommunications Priority Service
America’s Call Center is recognized as a Telecommunication Service Priority (TSP) company by the Federal Communications Commission (FCC) and the Department of Homeland Security due to its importance to the medical and emergency services community. This assures that ACC’s power restoration is given the highest priority during electrical service interruptions. ACC is additionally recognized as a Government Emergency Telecommunications Service (GETS) and Wireless Priority Service (WPS) provider to ensure continuous service in the event of an emergency. Benefit from our affiliation with the Department of Homeland Security, offering you priority access to telecommunications services during emergencies.
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Why ACC Stands Out
Our company and all our managers and staff are based in the United States. Our customer service representatives demonstrate skillful attention during each interaction and have the experience and compassion required to treat each caller as an individual with unique needs. Their training ensures exceptional customer service and a seamless communication experience for every caller and client. We recognize that every business is unique, so we customize our voice messaging programs to suit your industry and specific needs. Our scripts mirror your company’s personality, ensuring your brand’s voice is heard with every call.