Calls are answered by HIPAA trained operators 24-7

Medical Call Center Solutions

America’s Call Center (ACC) specializes in providing comprehensive medical call center services and serves as a trusted physician answering service. Our team of medical and healthcare agents undergoes rigorous training to meet industry regulations and uphold the highest standards of service excellence.

Highly skilled professional agents based in the U.S.

Live Operator Telemessaging

Calls are answered by a live operator 24-7-365 in the client’s name and typed directly into a computer database, not handwritten. Accuracy and clarity are assured, and messages are never lost.

Ability to receive calls via voice or email and log for review any time

Message Delivery

Your messages can be delivered live or by any electronic means including email, text, or fax. You can also get a daily summary of all calls by fax or email.

Dynamic and laser-focused scripted messaging

Call Logger

All calls are digitally recorded for quality control. Calls can be looked up by date and time, account number, operator ID or caller ID. All calls are recorded and stored for at least 90 days and can be emailed to you for any call requested. You can also listen to your calls by logging into our secure web server.

Advanced technology, call monitoring and reporting

Temporary Instructions

You can call or email any time and instruct the Telephone Secretary what to do if a certain person calls, or advise as to who is on call, text number, home number of any other temporary information. This kind of information is immediately put into the computer and displayed to all operators.
U.S. Department of Homeland Security Telecommunications Priority Service

Accurate Statistics

Complete statistics on calls, messages and call-outs can be furnished, both in numbers and actual minutes. Answer time, hold time, call detail and Automatic Number Identification (ANI) reports are automatically recorded.

Ability to receive calls via voice or email and log for review any time

Patching

Urgent calls can be patched through immediately.

Advanced technology, call monitoring and reporting

Tailored Medical and Healthcare Call Center Services

At ACC, we understand the unique demands of the medical industry. Our services are meticulously tailored to address the specific needs of healthcare professionals. Our medical agents receive specialized training in handling medical calls, emphasizing empathetic communication and adhering to strict compliance standards. Supervisors regularly review calls to ensure quality assurance.

Highly skilled professional agents based in the U.S.

Efficient and Accurate Messaging

We guarantee accurate and efficient phone messaging services at ACC. Each message is meticulously crafted to include the exact information you require, ensuring seamless communication with your patients. Our scripts are programmed with all necessary contact information to avoid delays and maintain efficiency.

Ability to receive calls via voice or email and log for review any time

Dependable On-Call Scheduling

Benefit from easy and dependable on-call scheduling with ACC. Our secure portal allows for seamless management of schedules via calls, emails, or faxes. Instantaneous updates ensure smooth operations and uninterrupted service delivery.

Comprehensive Medical Services

HIPAA/HITECH Compliance
ACC is fully compliant with HIPAA and HITECH regulations. Our operators undergo specialized training and sign agreements related to HIPAA/HITECH regulations, underscoring our commitment to maintaining your practice’s best practices.

Disaster Preparedness
ACC holds Telecommunication Service Priority (TSP) designation from the Department of Homeland Security, ensuring the highest priority for service interruptions. Additionally, we are equipped with Government Emergency Telecommunications Service (GETS) and Wireless Priority Service (WPS), backed by robust backup systems to maintain continuous service during emergencies.

ACC offers a comprehensive suite of medical services, including:

  • 24/7/365 Support

    We are available round-the-clock to assist you and your patients.

  • Custom Reporting

    Receive customized reports daily, weekly, or monthly to suit your preferences.

  • Flexible Message Delivery

    Choose from live delivery or receive messages via email, secure text, or fax.

  • Secure Portal Access

    Access and download messages securely from our portal at your convenience.

  • On-Call Transfers

    Calls can be seamlessly transferred to on-call physicians upon request and approval.

  • Incoming Email Distribution

    We handle incoming emails similar to voice calls, ensuring prompt attention.

  • Call Recording

    All calls are recorded for your review and reference through our secure portal.