America's Call Center

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Calls are answered by HIPAA trained agents 24-7

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Medical Call Center Solutions

America’s Call Center (ACC) specializes in providing comprehensive medical call center services and serves as a trusted physician answering service. Our team of medical and healthcare agents undergoes rigorous training to meet industry regulations and uphold the highest standards of service excellence.

Highly skilled professional agents based in the U.S.

Live Operator Telemessaging

Calls are answered by a live agent 24-7-365 in the client’s name and typed directly into a computer database, not handwritten. Accuracy and clarity are assured, and messages are never lost.

Ability to receive calls via voice or email and log for review any time

Message Delivery

Your messages can be delivered live or by any electronic means including email, text, or fax. You can also get a daily summary of all calls by fax or email.

Dynamic and laser-focused scripted messaging

Call Logger

All calls are digitally recorded for quality control. Calls can be looked up by date and time, account number, agent ID or caller ID. All calls are recorded and stored for at least 90 days and can be emailed to you for any call requested. You can also listen to your calls by logging into our secure web server.

Advanced technology, call monitoring and reporting

Temporary Instructions

You can call or email any time and instruct the Telephone Secretary what to do if a certain person calls, or advise as to who is on call, text number, home number of any other temporary information. This kind of information is immediately put into the computer and displayed to all agents.
U.S. Department of Homeland Security Telecommunications Priority Service

Accurate Statistics

Complete statistics on calls, messages and call-outs can be furnished, both in numbers and actual minutes. Answer time, hold time, call detail and Automatic Number Identification (ANI) reports are automatically recorded.

Ability to receive calls via voice or email and log for review any time

Patching

Urgent calls can be patched through immediately.

Comprehensive Medical Services

HIPAA/HITECH Compliance
ACC is fully compliant with HIPAA and HITECH regulations. Our agents undergo specialized training and sign agreements related to HIPAA/HITECH regulations, underscoring our commitment to maintaining your practice’s best practices.

Disaster Preparedness
ACC holds Telecommunication Service Priority (TSP) designation from the Department of Homeland Security, ensuring the highest priority for service interruptions. Additionally, we are equipped with Government Emergency Telecommunications Service (GETS) and Wireless Priority Service (WPS), backed by robust backup systems to maintain continuous service during emergencies.

ACC offers a comprehensive suite of medical services, including:

  • 24/7/365 Support

    We are available round-the-clock to assist you and your patients.

  • Custom Reporting

    Receive customized reports daily, weekly, or monthly to suit your preferences.

  • Flexible Message Delivery

    Choose from live delivery or receive messages via email, secure text, or fax.

  • Secure Portal Access

    Access and download messages securely from our portal at your convenience.

  • On-Call Transfers

    Calls can be seamlessly transferred to on-call physicians upon request and approval.

  • Incoming Email Distribution

    We handle incoming emails similar to voice calls, ensuring prompt attention.

  • Call Recording

    All calls are recorded for your review and reference through our secure portal.

  • After Hours Answering Services For Medical Offices

    We ensure your patients are heard and helped, even after regular office hours.