Nearly Four Decades of Answering Every Call.
America's Call Center has served medical offices, hospitals, and businesses across the United States since 1987. Same family. Same commitment. Higher standards.
100% US-Based
In-Office Agents
HIPAA-Compliant
Messaging
BBB Accredited
Business
A Family Business. A Long-Term Commitment.
America’s Call Center was founded in 1987 by C. Richard Emberson in Jacksonville, Florida. What started as a single answering service operation has grown into one of the country’s most established call center providers built around one principle: every caller deserves to speak with a real person who is trained, present, and accountable. Today, a new generation of the Emberson family continues that work. The business remains family-owned, headquartered in Jacksonville, FL, and staffed entirely by in-office, US-based operators focusing on building trust for our clients.
Our Clients Stay. Here Is Why.
Long-term relationships are the clearest measure of whether a service actually delivers.
- Jacksonville Orthopedic Institute — client for 30 years
- Borland-Groover — Hospital Desk Manager has worked with ACC for 16 years
- Baptist Heart Specialists — relies on ACC for continuity of care across 40+ board-certified cardiologists
What Happens When Someone Calls Your Line
Every client gets a custom script built around their specific office protocols. Agents are trained on that script before handling a single call on your behalf.
When a call comes in, a live ACC agent answers using your company name. They follow your exact protocol — taking messages, documenting information accurately, and delivering it the way you specify: encrypted text, email, or through your secure client portal.
Every call is digitally recorded. You can access any call at any time by logging into your secure account at americascallcenter.us.
What is configured for each client:
- Custom answering script specific to your practice or business
- Your office phone number, or a dedicated local or 800 number ACC provides
- Message delivery method — encrypted text, email, or portal
- On-call protocols and escalation procedures
- Bilingual routing where needed (English and Spanish)
HIPAA-Compliant. Recorded. Accountable.
ACC is HIPAA-compliant and BBB Accredited. For medical clients, messages are delivered via encrypted secure text, email, or through the client portal — keeping patient information protected and your practice in compliance.
All calls are digitally recorded and available through your secure login. If there is ever a question about how a call was handled, you can pull the recording yourself in minutes.
Ready to Talk to a Real Person About Your Needs?
Request a no-obligation quote. We will review your call volume, your industry, and your specific protocols, then put together a plan that fits.
Why Our Clients Choose Live Operators Over AI
AI and interactive agents have made incredible progress in recent years and continue to do so. But AI agents do not yet provide the trained, empathic personal service that our medical clients require. Patients want to speak with a caring human being, not a chatty robot that does not have the ability to care about anything. Patients do not want to go around in circles with a chatbot when they have a serious medical issue and are extremely stressed. Our agents know they are speaking with your patients and are trained to handle difficult situations.
What you get with a live ACC operator that AI cannot guarantee:
- Accurate message summarization — coherent, complete, actionable
- Real-time judgment on urgency and escalation
- A professional, consistent voice representing your business
- Compliance with HIPAA protocols in every interaction
